Grad Student Technology Survival Guide

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Graduate Student
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This article is part of the

Student Survival Guide Series

This page is designed for Grad Students and contains information that will be crucial to his or her time here at WSU.

Technical Support Available

Where: Somsen 207.
Phone: 507-457-5240
Email: techsupport@winona.edu.

WSU Technology Base Wiki

Our WSU Technology Wiki is a wonderful source of information for you to go to before you contact the Technical Support Center.

Grad Student & the e-Warrior Program

  • Can I participate in the eWarrior: Digital Life & Learning Program?
    • Yes, any WSU student may participate in the e-Warrior: Digital Life & Learning Program. You will be required to pay the same fee and be under the same contract as other Winona State students. For full information click here.

Laptops

Personally Owned Laptops

  • Can TSC help me with my Personally Owned Laptop?
    • The Technical Support Center will only provide assistance to students that are currently enrolled and registered for classes. Limited technical support is available to students with personally owned laptop computers that meet minimum requirements.
    • Minimum requirements:
      • For the protection of the campus community : All laptops connecting to the WSU network must have a current subscription with a commercial version of Antivirus protection such as: Symantec, Kapersky, McAfee, Webroot, Microsoft Security Essentials, etc. The Technical Support Center will not provide support to personally owned laptops without an active antivirus subscription.
      • The Technical Support Center will NOT provide support to personally owned laptops with old or outdated Operating systems. As of September, 2013 support will be provided to Windows Vista or newer and Mac OS 10.7 and above.
    • The Technical Support Center will assist students with connectivity to the WSU campus network including wireless access. The Technical Support Center can assist students with connectivity to campus devices such as projectors, and peripheral devices available in the Library or the TSC. Tutorial and software assistance is available at the Technical Support Center- DLC.
    • The Technical Support Center CANNOT assist students with hardware repair or re-installation of software that is not licensed to WSU on personally owned devices.
  • Connecting Personally-Owned Laptops to the WSU Campus Wireless Network
  • Connecting Smart Phones and Other Devices to the WSU Campus Network.

Laptop Rental

WSU Network Username and Password

For 2013 Grads and Before!

  • How do I get my WSU network login username and password?
  • How can I reset my password?
    • https://reset.winona.edu . This tool allows students to reset their password without the assistance of WSU Phone Support or IT. If you need further assistance the WSU Phone Support number is located in the top right of the website.
    • You can always call TSC Phone Support (507.457.5240) to assist you with password issues.

Student Email

If you wish to setup your WSU email account (used to be referred to as a Live account) on a mobile device you may need to reset your password

  • If you have set up a Live account BEFORE 2013 then you may be able to login in to mail.office365.com.
    • If you have set up a Live account and you are not able to log in through mail.office365.com your Live account password may not meet the new password requirements that Microsoft Office 365 has created.
      • To ensure your Live account meets the new password requirements for Office 365 please call techsupport at 507-457-5240.
    • When setting up your email account on your phone use either the Hotmail option or the Microsoft Exchange option. If you encounter problems please notify Tech Support.
  • Sometime during this Fall '13 all student WSU email accounts will be successfully transferred to Office 365 and you will have access to many more applications including mobile device email and Office 365 web apps.

Alumni Email

Online Storage - OneDrive for Business

Microsoft OneDrive for Business is available to all student through Office 365.

What Software is Available to Grad Students?

We have provided all students the opportunity to purchase software at a discounted rate through On The Hub.

Software Technology Support

  • Can I get software technology support?
    • Yes. The e-Warrior Digital Learning Center in Somsen 207 is available to all students. This is a team of WSU students dedicated to helping other students with software and technology issues. Please call TSC Phone Support at 507.457.5240 to make an appointment or send an email to the e-Warrior Digital Learning Center <DLC@winona.edu>.

Online Resources Available

Most resources at WSU are internet based and available to anyone with an internet connection. You do not need to connect via VPN for these resources.

VPN

Printing

  • Printing over VPN is not available.
  • A desktop computer and printer is setup in the Guildemeister Graduate Student Commons, Gildemeister Hall 134.
    • Laptops can also print to this printer.
  • Save files to a flash drive and go to the Library to print off their documents.

ITV

Most personally owned laptops will connect to the projectors on campus. On a Mac laptop you will need a special adapter which may be checked out for short term usage or purchased in Somsen 207. Only registered WSU students may use this no cost service.

Anti Virus Information

Viruses, worms, trojans and other malware are now an everyday occurrence in the connected world. They can spread quickly across networks such as the Internet, causing considerable damage in the process. It is very important that you protect your laptop against these infections, as failure to do so can result in the compromise of your school work and personal details such as your credit/debit card information. Your photographs, music, essays, correspondence etc can also be at risk. Here are three good anti virus software programs for you to consider using on your laptop. Plus there are more out there if you wish to find your own. Be sure to choose one and keep it updated!!

Good Things to Know

Other Resources

  • Checkout projectors, cameras, tripods, etc. Only registered WSU students may use this service.
  • Laptops in library for short term use - use your WSU username and password.
  • Desktops in library - use your WSU username and password.

Student Survival Guides

Presentations

WSU Graduate Student Fast Start

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