Grad Student Technology Survival Guide

From WSU Technology Knowledge Base
Jump to: navigation, search

About this article

This article includes a summary of technology resources available to WSU graduate students. It is designed to be a guide for all new graduate students.


Welcome to technology at WSU. All WSU students use technology to engage in learning, communicate with each other and with their instructors, support their research, scholarship, and performance, and develop professional skills that will help them succeed at WSU and beyond. We have created this guide to help you navigate through the various tools and services of most importance to new graduate students. However, the most important information that we can provide in a survival guide is our contact information. If you have any questions, problems, or concerns, please contact us any time:

Contact to Technical Support Center

Your WSU network username and password

All WSU graduate students are assigned a unique username and password that provides them with access to various network resources and can be used to:

  • Log into your WSU-provided laptop (if you participate in the e-Warrior Digital Life and Learning Program)
  • Log into your WSU email account
  • Log into D2L Brightspace, our campus learning management system
  • More about your WSU password...

How do I get my initial WSU username and password?

If this information was not sent to you via U.S. mail, please contact the Technical Support Center (, 507-457-5240, Somsen Hall 207). They can give you your username over the phone. Although they do not know your password, they can reset it to something generic, which will allow you to reset it to a more secure password.

How can I reset my password?

Use the Password Reset Tool to reset your WSU network password at any time yourself. If you need assistance, contact the Technical Support Center (, 507-457-5240, Somsen Hall 207).

What if I already have a WSU network account?

If you are a recent WSU alumni or an alumni who has continued to use your WSU email, your email address won’t change.

Student email

Laptops and tablets

The e-Warrior Digital Life and Learning Program

The e-Warrior Digital Life and Learning Program provides WSU students with a pre-configured laptop and tablet, a wide array of software applications, and several other benefits that create a very reliable academic computing experience. Graduate students can choose to participate in the e-Warrior Digital Life and Learning Program or use personally-owned devices.

Personally-owned laptops

Minimum requirements

Personally-owned laptops connecting to the WSU campus network must meet these minimum requirements:

  • For the protection of the campus community, all laptops connecting to the WSU network must have a current subscription with a commercial version of antivirus protection. The Technical Support Center will not provide support to personally-owned laptops without an active antivirus subscription. Viruses, worms, trojans and other malware are now an everyday occurrence in the connected world. They can spread quickly across campus networks, causing considerable damage. Failure to protect your personal laptop against these infections can also result in a breach of your private data, such as your credit card information. Here are three good antivirus software programs for you to consider using on your laptop. Be sure to choose one and keep it updated.
  • The Technical Support Center cannot provide support to personally-owned laptops with old or outdated operating systems. As of September, 2013 support will be provided to Windows Vista or newer and Mac OS 10.7 and above.

Getting help

The Technical Support Center will provide limited assistance for the personally-owned devices of students who are currently enrolled and registered for classes, but not enrolled in the eWarrior Digital Life and Learning Program. This includes:

  • Connecting personally-owned devices to the campus wired and wireless network.
  • Connecting personally-owned devices to campus projectors and other peripheral devices (e.g., in classrooms, meeting rooms, the Library).
  • Learning how to use campus-supported software applications.

You will need to work with through the vendor of any personally-owned laptop, tablet, or smartphone or a third-party service for most hardware repairs, software re-installations, and other technical issues.

Wireless networking

Use the following guides to connect personally-owned devices to the WSU wireless network. If you need additional assistance

Laptop rental

Laptops are available to rent for a maximum of one week as detailed in the short-term usage policy.


Web-based printing

  1. Web based printing is available for students with personally owned mobile devices
    1. Go to to print, check your printing balance and check your printing history
    2. You will need to login with your WSU username and password
    3. From here you can print, check your printing balance and check your printing history
    4. Students requiring assistance with this in the library can talk to Brian Anderson
    5. Below is a list of printers available for web based printing:


Desktop printing

  • Save files to a flash drive or your OneDrive for Business account.
  • Use the desktop computers in the Library or the printer in Guildemeister Hall 134 to print.

Online storage

Microsoft OneDrive for Business is cloud based online storage that is available to all WSU students. With OneDrive cloud storage you can store all your files – documents, pictures, and videos – in one place, and you can access them anytime, from any device, including PCs, Macs, tablets, and mobile phones.


We have provided all students the opportunity to purchase software at a discounted rate through On The Hub. Software training is available to all students at the e-Warrior Digital Learning Center in Somsen 207, 507.457.5240 or

Web-based resources and applications

Most resources at WSU are web-based and available to anyone with an internet connection.

  • This Technology Knowledge Base Wiki is a wonderful source of information. If you don’t find the answers you need, contact the Technical Support Center. More information about using this wiki
  • D2L BrightSpace is an Internet-based application, available from any laptop with an Internet connection. You will need your WSU network username and password to login.
  • LyndaCampus gives WSU students access to, a library of over 2000 online courses taught by industry experts covering a wide variety of software tools and skills, as well as topics related to leadership, business, photography and other areas. Lynda courses are available 24-7 from your laptop, tablet, or smartphone. Learn how to access LyndaCampus online training

Good things to know

Other Resources

  • Checkout projectors, cameras, tripods, etc. Only registered WSU students may use this service.
  • Laptops in library for short term use - use your WSU username and password.
  • Desktops in library - use your WSU username and password.

Student Survival Guides