From WSU Technology Knowledge Base
Jump to: navigation, search
Acano icon.png

About this article

This article provides an overview of the Web conferencing tool Acano, including important information to know before using this tool and important terms. This article is intended for audiences using the tool to join a meeting or classes remotely.

What's Acano?

Acano is a Web based system allowing users to connect to a traditional video conference system or a Virtual space from a workstation or a laptop. This allows learners to remotely attend meetings or classes they otherwise would not be able to participate in, allowing an interactive experience.

What You Need To Know Before Using Acano

Provided below is important information to review before using this tool. This section will provide you common terms used in this process support information and technology requirements.

Important Terms

  • TLT- stands for the Teaching, Learning and Technology Department. This department is a part of IT and is located in Maxwell 130. TLT staff provides support for Acano.
  • Web Based - Typically utilizing a URL link for via Chrome or other web browsers
  • Client - an application on a computer that connects to a remote server or site
  • Bandwidth- is used as a synonym for data transfer rate or internet speed. Network bandwidth is usually expressed in bits per second (bps); modern networks typically have speeds measured in the millions of bits per second (megabits per second, or Mbps) or billions of bits per second (gigabits per second, or Gbps).
  • Codec - the term codec is an acronym that stands for "compression/decompression." A codec is an algorithm, or specialized computer program or hardware device, that reduces the number of bytes consumed by large files and programs, more typically related to Audio and Video Compression and Decompression
  • MCU- A multipoint control unit (MCU) is a device commonly used to bridge videoconferencing connections. The multipoint control unit is an endpoint that provides the capability for three or more terminals and gateways to participate in a multipoint conference.
  • Dialing Address- refers to the Acano SIP Address or web link of the remote system or virtual space being connected to.
  • SIP- Session Initiation Protocol (SIP) is a communications protocol for signaling, for the purpose of controlling multimedia communication sessions. Internet telephony, business IP telephone systems, service providers and carriers use SIP. SIP can be used to set up and control voice and video calls, as well as instant messaging. The most common application of SIP is the setup and termination of Voice over IP (VoIP) telephone calls

Important Information


  • Currently, CHROME is the only supported web browser.
  • First time users or users with new machines are required to connect for a commissioning session to verify system connections and ensure that the screen sharing extensions are installed.
  • Winona State can only provide limited support for personal (non-WSU) laptops.
  • There are a limited number of TLT staff that support Acano. It is important to follow the support processes in place when requesting assistance to ensure you receive the support needed in a timely manner.
  • Acano users are encouraged to participate in a testing session with a TLT staff member before using the tool to ensure the tool is working properly on your device, and ensure screen sharing extensions are installed. Testing must be done during one of the specified testing sessions or arranged separately with TLT. You may not test right before a meeting or class All testing must be done in advanced.
  • Contact TLT with any questions about Acano. Email, please include Acano in the subject line. Phone support is available by dialing 507-457-5240, option 2 Monday-Thursday 8:00am-7:00pm, Friday 8:00am-4:00pm
  • The following is an Acano link for on demand testing,


  • User experience is effected by internet speed and the personal computer system's reliability.
  • It is important to test your internet speed from the location you will be joining your session. Your internet speed can change at each location and also change depending how many other people are using the network during your session.
  • To ensure you have a reliable connection and will be able to use Jabber you should have at least a Download Speed of 5 Mbps and an Upload Speed of .5-1 Mbps
  • To test your internet speed complete this simple test Internet Speed Test at the location you will be joining your meeting. NOTE: To run this test your device must have Flash.


Supported Web Browsers

We only support the most recent version of Chrome, versions 28 onwards is supported. Chrome version 33 onwards is required for screen sharing. Screen sharing is not enabled by default in Chrome v33 to v36, so you will need to enable it if you haven't already (we will display instructions if we detect it's not enabled when you try and share). From Chrome v37 screen sharing is disabled and Acano (now Cisco) has developed a Chrome extension to return that functionality.

Joining a meeting or class

Using Chrome, click the link provided by your meeting organizer. You will see the following screen, enter your name and click “Join meeting”.


NOTE: If you click on the link and the next screen you see asks for a Meeting ID, please exit Acano and click the link again.

Viewing Participants

In a large conference, not all of the video participants can be displayed on screen at the same time. The Call Bridge will take the available screen size into account to determine how many of the participants are shown.

In an All Equal layout, up to 25 participants may be shown in a 5x5 grid.

In a Speaker large layout, there would typically be fewer panes, for instance one large pane and 6 smaller panes below it.

Choosing Camera, Microphone and Speakers

After clicking Join meeting, you will see the following screen


1. Currently, selecting “Use this computer”, other functions are not supported at this time.

2. This is the self-view window. Use it to check the video on your camera is transmitting.

Note: If using an external camera and the camera can not be selected under the camera pull down, please exit Acano and reboot your computer with the external camera attached.

3. Select the appropriate microphone from the pull down list. Verify the levels microphone meter should respond to your voice.

4. Select the appropriate speakers and click the Test speaker button.

5. Click Join Meeting.

Please note, we suggest muting your microphone when not actively participating in conversation.

Telephone Bridging

Acano supports telephone bridging services. Meeting invitation may include a phone number and an Access code allowing phone participation.

Please note: we do not recommend or support using both telephone audio and computer audio simultaneously.

Entering a Meeting


1. This window shows the video you are sending. To turn off your camera, click on the camera icon within the video window. The Gear within the video window show camera, microphone, and speaker options. The last icon will make your video full screen.

2. Click the microphone icon to mute your microphone.

NOTE: We encourage you to mute your microphone when you are not actively participating.

3. Click this if you would like to share your screen. If this is the first time you have tried to share your screen, you will be prompted to get the Chrome extension.

Acano snip 8.jpg

We strongly recommend that you update to the latest version of Chrome.

If you are not allowed to update, try the following:

Open Chrome. Paste the following URL into Chrome chrome://flags/#enable-usermedia-screen-capture Locate the setting “Enable Screen Capture Support in getUserMedia(). Mac, Windows, Linux, Chrome OS". (This is about half way down the page so you need to scroll to display it.) Click Enable. Close Chrome completely and re-open it to start using the new setting. Note: Sharing is disabled in Chrome v37 and later. We have developed a Chrome extension to return this functionality.

The WebRTC screen sharing screen will appear, click "ADD TO CHROME".

Acano snip 9.jpg

The following prompt will appear. Click "Add extension".

Acano snip 10.jpg

Restart Acano and start sharing.

Acano snip 11.jpg

4. Currently, the dialing option is not available.

5. Click on the red button to exit the meeting.

Audio Issues

Questions resolving common audio issues may be found in the following Acano FAQ

Other Features

1. The Participant tab displays the participants in the meeting and will show if the participant’s microphone is muted.

2. Currently, the Meeting Control tab is not available.

3. Use the Chat tab to message participants.

4. Choose the Layout tab to change the layout on your screen.

5. The Info tab will display meeting information.

6. Currently, the Diagnostics tab is not available.


Which devices have been tested for the WebRTC app

„Windows PCs running Windows 7/10 „Apple Mac machines running OS X v10.11.x We expect no issues running the WebRTC app on other WebRTC-enabled devices, such as Android or Chrome devices, but Cisco does not officially support additional devices.

Acano Support FAQ and Troubleshooting

Additional support can be found here

When connecting from a new location, always test first using our open Acano test space,

Please Mute your microphone when not actively participating.

Headphones can enhance your Acano experience.

If you are trying to connect to a Winona State University (WSU) class or meeting and are having issues with Acano, please email Stephanie Stango, Jim Nygaard, or Tom Hill at,, In your email, please include class name, class link, where you are connecting from and if you connected from that location previously, and contact information.

Related Wiki Articles

Troubleshooting Acano Technical Issues (Mac) need content

Troubleshooting Acano Technical Issues (PC) Need content

Virtual Conferencing Resources

Adobe Connect (Participant)