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Acano icon.png

About this article

This article provides an overview of the Web conferencing tool Acano, including important information to know before using this tool and important terms. This article is intended for audiences using the tool to join a meeting or classes remotely.

What's Acano?

Acano is a Web based system allowing users to connect to a traditional video conference system or a Virtual space from a workstation or a laptop. This allows learners to remotely attend meetings or classes they otherwise would not be able to participate in, allowing an interactive experience.

What You Need To Know Before Using Acano

Provided below is important information to review before using this tool. This section will provide you common terms used in this process support information and technology requirements.

Important Terms

  • TLT- stands for the Teaching, Learning and Technology Department. This department is a part of IT and is located in Maxwell 130. TLT staff provides support for Acano.
  • Web Based - Typically utilizing a URL link for via Chrome or other web browsers
  • Client - an application on a computer that connects to a remote server or site
  • Bandwidth- is used as a synonym for data transfer rate or internet speed. Network bandwidth is usually expressed in bits per second (bps); modern networks typically have speeds measured in the millions of bits per second (megabits per second, or Mbps) or billions of bits per second (gigabits per second, or Gbps).
  • Codec - the term codec is an acronym that stands for "compression/decompression." A codec is an algorithm, or specialized computer program or hardware device, that reduces the number of bytes consumed by large files and programs, more typically related to Audio and Video Compression and Decompression
  • MCU- A multipoint control unit (MCU) is a device commonly used to bridge videoconferencing connections. The multipoint control unit is an endpoint that provides the capability for three or more terminals and gateways to participate in a multipoint conference.
  • Dialing Address- refers to the Acano SIP Address or web link of the remote system or virtual space being connected to.
  • SIP- Session Initiation Protocol (SIP) is a communications protocol for signaling, for the purpose of controlling multimedia communication sessions. Internet telephony, business IP telephone systems, service providers and carriers use SIP. SIP can be used to set up and control voice and video calls, as well as instant messaging. The most common application of SIP is the setup and termination of Voice over IP (VoIP) telephone calls

Important Information


  • First time users or users with new machines are required to connect for a commissioning session to verify system connections and ensure that the screen sharing extensions are installed.
  • Winona State can only provide limited support for personal (non-WSU) laptops.
  • There are a limited number of TLT staff that support Acano. It is important to follow the support processes in place when requesting assistance to ensure you receive the support needed in a timely manner.
  • Acano users are encouraged to participate in a testing session with a TLT staff member before using the tool to ensure the tool is working properly on your device, and ensure screen sharing extensions are installed. Testing must be done during one of the specified testing sessions or arranged separately with TLT. You may not test right before a meeting or class All testing must be done in advanced.
  • Contact TLT with any questions about Acano. Email, please include Acano in the subject line. Phone support is available by dialing 507-457-5240, option 2 Monday-Thursday 8:00am-7:00pm, Friday 8:00am-4:00pm


  • User experience is effected by internet speed and the personal computer system's reliability.
  • It is important to test your internet speed from the location you will be joining your session. Your internet speed can change at each location and also change depending how many other people are using the network during your session.
  • To ensure you have a reliable connection and will be able to use Jabber you should have at least a Download Speed of 5 Mbps and an Upload Speed of .5-1 Mbps
  • To test your internet speed complete this simple test Internet Speed Test at the location you will be joining your meeting. NOTE: To run this test your device must have Flash.


Supported Web Browsers

We strongly suggest using the most recent version of Chrome but, versions 28 onwards is supported (Chrome on Android only added WebRTC support in version 28, and turned it on by default in version 29). Chrome version 33 onwards is required for screen sharing. Screen sharing is not enabled by default in Chrome v33 to v36, so you will need to enable it if you haven't already (we will display instructions if we detect it's not enabled when you try and share). From Chrome v37 screen sharing is disabled and Acano (now Cisco) has developed a Chrome extension to return that functionality.

The Firefox WebRTC app (client) is currently in beta test. We recommend using Firefox version 25.0.1 and later: you will not be able to log in to the Web app if WebRTC is not supported in your version of Firefox.

Internet Explorer does not support WebRTC.

Opera is not officially supported, Opera WebRTC does not support content sharing and Chrome extensions can't be installed in Opera.

Joining a meeting or class

After clicking the link provided, you will see the following screen. Enter your name and click “Join call”.

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After they enter their name, the following action is taken based on the platform and/or browser: on a Windows PC: Google Chrome uses WebRTC natively Firefox will launch the app if it is installed. If not, the user will access the meeting using the browser. (Note that Firefox is only supported as beta). Internet Explorer (IE9 or later), the Cisco Meeting Windows app launches (if it was installed previously) or is downloaded automatically. (Internet Explorer does not support WebRTC) on an iOS device, the Cisco Meeting iOS app launches if it is installed. If the app is not installed then a page is displayed with a link to the App Store on a Mac: Chrome uses WebRTC natively Firefox will launch the app if it is installed. If not, the user will access the meeting using the browser. (Note that Firefox is only supported as beta). with Safari, a dialog box will open. If the Cisco Meeting OS X app is installed, click on the Join call in app button. If the client is not installed, click on the Install Cisco Meeting for OSX button. Note: You will need to click on the downloaded .dmg file to install the Cisco Meeting App. Then click on the Join call in app button. on an iPhone or iPad: The app is launched if it is already installed. If not, the user will be prompted to download the app.

If you click on the link and the screen wants a Call ID, you do not need to enter a number. Click “Continue” and you will be directed to the screen above. If you are not redirected, please exit Acano and click on the link again.

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Viewing Participants

In a large conference, not all of the video participants can be displayed on screen at the same time. The Call Bridge will take the available screen size into account to determine how many of the participants are shown.

In an All Equal layout, up to 25 participants may be shown in a 5x5 grid.

In a Speaker large layout, there would typically be fewer panes, for instance one large pane and 6 smaller panes below it.

Using You Camera and Microphone


To turn your camera off, click on the camera icon, located at the upper left hand corner of the screen.

Please note, turning your camera off will not exit you from the meeting. You will still be a part of the meeting until you click the red "Leave" button.

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To turn your camera back on, click on the blue camera icon located at the upper left hand corner of the screen.

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You can turn your microphone on or off at anytime during a meeting.

To mute your microphone, click on the microphone icon at the top of the screen. Once muted, the icon will turn blue.

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To unmute your microphone, click on the now blue microphone icon. The icon will turn grey.

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Please note, we suggest muting your microphone when not actively participating in conversation.

Telephone Bridging

Acano supports telephone bridging services. Meeting invitation may include a phone number and an Access code allowing phone participation.

Please note: we do not recommend or support using both telephone audio and computer audio concurrently.

Screen Sharing

We strongly recommend that you update to the latest version of Chrome.

If you are not allowed to update, try the following:

Open Chrome. Paste the following URL into Chrome chrome://flags/#enable-usermedia-screen-capture Locate the setting “Enable Screen Capture Support in getUserMedia(). Mac, Windows, Linux, Chrome OS". (This is about half way down the page so you need to scroll to display it.) Click Enable. Close Chrome completely and re-open it to start using the new setting. Note: Sharing is disabled in Chrome v37 and later. We have developed a Chrome extension to return this functionality.

To share screen, select the "Share Screen" button at the top of the screen.

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You will then be prompted to get the Chrome extension. Click "Get extension".

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The WebRTC screen sharing screen will appear, click "ADD TO CHROME".

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The following prompt will appear. Click "Add extension".

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Restart Acano and start sharing.

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Click Stop sharing when finished.

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Audio Issues

Question resolving common audio issues may be found in the following Acano FAQ

Settings and Layout


To check settings, click on the gear icon located at the upper right hand corner of the screen. From here you can check which camera and microphone is selected.

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The screen layout can be changed by clicking Acano snip 14.jpg in the upper right hand corner, then click the Layout tab. Select the layout you want.

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Which devices have been tested for the WebRTC app

„Windows PCs running Windows 7/10 „Apple Mac machines running OS X v10.11.x We expect no issues running the WebRTC app on other WebRTC-enabled devices, such as Android or Chrome devices, but Cisco does not officially support additional devices.

Acano Support FAQ

Additional support can be found here

Related Wiki Articles

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