Jabber

From WSU Technology Knowledge Base
Jump to: navigation, search
Jabber Icon.jpg

About this article

This article provides an overview of the video conferencing tool Jabber, including important information to know before using this tool and important terms. This article is intended for audiences using the tool to join a meeting remotely.

What's Jabber?

Jabber is a client based system allowing users to connect to a traditional video conference system from a workstation or a laptop. This allows learners to remotely attend classes they otherwise would not be able to participate in, allowing a full interactive experience.

What You Need To Know Before Using Jabber

Provided below is important information to review before using this tool. This section will provide you common terms used in this process support information and technology requirements.

Important Terms

  • TLT- stands for the Teaching, Learning and Technology Department. This department is a part of IT and is located in Maxwell 130. TLT staff provides support for Jabber.
  • Client - an application on a computer that connects to a remote server or site
  • Bandwidth- is used as a synonym for data transfer rate or internet speed. Network bandwidth is usually expressed in bits per second (bps); modern networks typically have speeds measured in the millions of bits per second (megabits per second, or Mbps) or billions of bits per second (gigabits per second, or Gbps).
  • Codec - the term codec is an acronym that stands for "compression/decompression." A codec is an algorithm, or specialized computer program or hardware device, that reduces the number of bytes consumed by large files and programs, more typically related to Audio and Video Compression and Decompression
  • MCU- A multipoint control unit (MCU) is a device commonly used to bridge videoconferencing connections. The multipoint control unit is an endpoint that provides the capability for three or more terminals and gateways to participate in a multipoint conference.
  • Dialing Address- refers to the Jabber Name, Number or Address of the remote system being connected to. You will need to enter a dialing address when joining a session using Jabber.

Important Information

Support:

  • Jabber accounts are built manually so it is important to follow the Requesting a Jabber Account directions carefully and complete a request in a timely manner.
  • Winona State can only provide limited support for personal (non-WSU) laptops.
  • There are a limited number of TLT staff that support Jabber. It is important to follow the support processes in place when requesting assistance to ensure you receive the support needed in a timely manner.
  • Carefully read the documentation provided in the email you receive from video-admin@mnlearning.net. and Installing Jabber off Campus (PC) and Installing Jabber off Campus (Mac). These documents have all the information needed for getting Jabber up and running on your device.
  • Each Jabber user must complete a testing session with a TLT staff member before using the tool to ensure the tool is working properly on your device. Testing must be done during one of the specified testing sessions or arranged separately with TLT. You may not test right before a meeting. All testing must be done in advanced.
  • Contact TLT with any questions about Jabber. Email TLT@Winona.edu, please include Jabber in the subject line. Phone support is available by dialing 507-457-5240, option 2 Monday-Thursday 8:00am-8:30pm, Friday 8:00am-4:00pm


Jabber Email.jpg

Technology:

  • User experience is effected by internet speed and the personal computer system's reliability.
  • It is important to test your internet speed from the location you will be joining your session. Your internet speed can change at each location and also change depending how many other people are using the network during your session.
  • To ensure you have a reliable connection and will be able to use Jabber you should have at least a Download Speed of 5 Mbps and an Upload Speed of .5-1 Mbps
  • To test your internet speed complete this simple test Internet Speed Test at the location you will be joining your meeting. NOTE: To run this test your device must have Flash.


SpeedTestNet.jpg

What's Next

1.Send a request for your account information to TLT. Follow the directions at Requesting a Jabber Account.


2. You will receive an email from video-admin@mnlearning.net.This email will provide you with your Username and Password and downloading, installation, and configuration instructions for the latest MAC OS or Windows Operating System.


3. Complete installation and configuration. Follow the directions provided in the email or the step by step directions provided here, Installing Jabber off Campus (PC), Installing Jabber off Campus (Mac). Then log into Jabber using your Username and Password.


4. Select a session from the testing schedule and test your Jabber account with a TLT staff member.

Related Wiki Articles

Requesting a Jabber Account

Connecting to a Meeting Using Jabber

Installing Jabber off Campus (Mac)

Installing Jabber off Campus (PC)

Troubleshooting Jabber Technical Issues (Mac)

Troubleshooting Jabber Technical Issues (PC)

Virtual Conferencing Resources

Adobe Connect (Participant)