Laptop Walk-In Support is staffed with qualified full time laptop technicians and trained part time STARS. If your laptop cannot be repaired quickly, another laptop will be loaned to you. If you are experiencing a software problem, the technicians will do their best to repair the problem. If the resolution to the software problem cannot be achieved quickly, the option of reloading part of the software or a total re-image to restore the laptop to its original configuration will be offered.
Note: Technical Support Center will only support WSU issued laptops.