AirWatch

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Mobile Devices
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This article is part of the

WSU Tablet Series

What is AirWatch?

AirWatch is a mobile app that provides device security and can manage other apps, email, content, and device settings. AirWatch saves you time and money by allowing WSU to purchase and push apps to your device at no additional cost to you. AirWatch also allows us to track the device if it is reported as being lost or stolen. Think of it almost like security software for your iPad.

If AirWatch is removed, you may not have access to apps and settings you need to use your iPad for class. You may also lose mobile access to campus resources such as wi-fi and your school email. Please ensure AirWatch is configured successfully on your device simply by clicking on the AirWatch app icon. If you see two green checkmarks, you’re good! If you see any other indicators, it may be beneficial to you to contact technical support to ensure AirWatch is set up and running correctly.

AirWatch provides:

  • mobile security
  • mobile application management
  • mobile email management
  • mobile device management
  • mobile content management


Additionally AirWatch can:

  • Save you time and money by purchasing and pushing paid apps to your iPad or WSU Samsung Galaxy Tab 2 for free.
    • For example, say you need three apps for a Chemistry class, AirWatch can automatically add those apps to your tablet when you enroll in the class, then remove them when you’re done with the class.
  • Automatically determine your settings for WSU email, contacts, calendars, VPN, etc.
  • Give you one-click access to WSU websites such as MyWSU, eHome, D2L, etc.
  • Track the device if it is reported as lost or stolen (WSU will NOT track the device for any other reason.)
  • Push WSU security settings, for example to block/blacklist known malicious apps.
    • WSU will only block apps that are known to infect or compromise a mobile device.
    • WSU will not block the installation of any legitimate apps or websites.
  • Think of it almost like antivirus for your tablet. It simply ensures WSU can protect the device.

Why was AirWatch installed on your tablet

AirWatch fulfills our campus requirement for management of mobile devices. It allows WSU to push apps that students or teachers may need for specific classes. When those classes are over WSU can then remove that app, saving space on the iPad.

How Do I Enroll in AirWatch On My iPad?

  • Open App Store.

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  • Search for "AirWatch MDM Agent". Click on it.

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  • Attempt to download and install AirWatch MDM Agent.
  • A window asking for you to Sign in to your Apple ID may appear. Sign in and choose Use Existing Apple ID.
  • Enter the full email address for your Apple ID then enter your Apple ID password.
  • When/if it asks you to review your account information, select Review.

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  • If you're asked if you want to download Apple Apps, close out of the pop-up to continue. Make sure United States is selected and press Next.

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  • Read the terms and conditions then scroll to the bottom and choose Agree. Confirm that you Agree on the pop-up.

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  • Enter your address information and press next at the bottom.

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  • Attempt to download and install the AirWatch MDM Agent again.

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  • You may be prompted to sign in to the iTunes Store. Enter your Apple ID password if prompted. When the download is finished, open the AirWatch MDM Agent.

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  • When AirWatch is opened it will prompt you for your WSU email address. This is your username followed by @winona.edu. You may receive a pop-up that says it cannot resolve the server. Press OK.

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  • If you are on your WSU iPad select WSU Device from the drop-down menu. Press Continue at the bottom of the screen.
  • NOTE: The BYOD option should only be used by current WSU students, faculty, or staff members who are setting up their personal, non-WSU Apple devices.

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  • You will be asked to authenticate your device. Type in your WSU username and password then press continue.

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  • You will be brought to the Settings menu. If a pop-up asks for your Exchange Account password enter your WSU email password.

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  • Choose to Install the profile. On the pop-up choose Install Now. When prompted enter your passcode.

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  • A warning will appear. Read it and choose Install in the top right corner.

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  • Once the profile has installed press Done in the top right corner.

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  • Once you see this page press continue at the bottom of the screen.

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  • AirWatch will ask to use your current location. Press OK.

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  • AirWatch will ask to send you Push Notifications. Press OK.

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How Do I Install Airwatch On My Samsung Galaxy Tab 2?

STUDENTS

  • Select Play Store from the Home Menu.

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  • Press the magnifying glass in the top right corner to bring up the search bar. Type "airwatch" into the search bar. Select "airwatch" (with magnifying glass to the left of it).

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  • Select AirWatch MDM Agent.

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  • Press Install.

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  • Press Accept & Download or just Accept. If it asks for App permissions, select accept. If it asks to update apps automatically through Wi-Fi, press OK.

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  • Press the back button (to the right of the home button) to go back to the "airwatch" search results. Install Samsung AirWatch Service and AirWatch Email Client the same way that you installed AirWatch MDM Agent. If it asks for App permissions press Accept; if it asks to update apps automatically when on Wi-Fi, press OK.

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  • When finished installing, press the home button. Open the AirWatch Agent app.

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  • Put in your Winona State email address and press Enroll Device.

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  • You will be prompted to select a group for your device. WSU Device is for students BYOD is for Faculty and Staff members. Press Continue.

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  • Put in your Winona State username and password credentials. Press Continue.

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  • Wait patiently for the App to load.

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  • When it asks to activate device administrator for AirWatch Agent and AirWatch Samsung Service, press Activate.

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  • When it opens to this page, press the multitasking button to open up your open Apps.

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  • Select AirWatch Agent.

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  • Press OK.

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  • Input a new passcode. This is a 4-digit number that you will use when your screen is locked.

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  • Put your new passcode in again.

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  • Press the home button. Open Settings.

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  • With Wi-Fi selected (if it isn't already), hold your finger on warrior. Press Forget network.

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  • Select warrior again, but just with a tap this time.

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  • Select CN=CERT, DC=winona, DC=edu under CA certificate. Enter your WSU username in Identity and your password. Press Connect.

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  • Press the home button and open AirWatch Agent. Press the Email Password Required notification.

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  • Enter in your email password. This should be the same as your other WSU account credentials. If you've logged onto your email outside of using Winona's webmail links (on Microsoft's websites) or if you've set up your email on your phone before, you might already have a different password set in place. Come to Tech Support and we can reset your email password for you.

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FACULTY AND STAFF

  • Open the Google Play Store.

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  • Type Airwatch into the search bar.

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  • Select Airwatch MDM Agent once it pops up.

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  • Press Install, and Accept and Download.

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  • If an App Permissions box appears, press accept.
  • Press 'Ok' on the 'Update Apps automatically when on Wi-Fi box appears.
  • Return to the Home screen by pressing the Home button.
  • Open Airwatch Agent App on Home screen.
  • Type in your WSU email address.

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  • Choose WSU Device from the dropdown menu.

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  • Type in your WSU username and password.

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  • Your device will enroll.

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  • Choose "Activate" to activate device administrator.

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  • You will be prompted to enter a passcode.

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  • Choose password from the available list.

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  • Enter in a new password.

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  • You will be prompted to encrypt your device, plug in your charger and then choose encrypt device.

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  • Confirm your password

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  • Check the box that says Fast Encryption.

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  • Click Encrypt Device and the device will reboot.
  • The device must be at least 80% charged before it will encrypt.
  • Encryption will take from 5 - 15 minutes.
  • When the device reboots please enter your password at the encrypted device storage screen.
  • The device will now show a login screen - enter your password again.
  • Open up Settings and go to the Wi-Fi tab.

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  • Click Warrior and then click Forget.
  • Click Warrior
  • Under CA certificate click CN=CERT.

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  • Enter your WSU username in the identity field.
  • Enter your WSU password in the password field.
  • Press Connect.
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