IPad Quick Fixes

Mobile Devices
This article is part of the WSU Tablet Series

  App is Stuck Open or Not Working When You Open It

• If an app is unresponsive but the system seems to respond to button presses, you can force the app to close:

1. Double-click the Home button.
2. Swipe left or right until you have located the app you wish to close.
3. Swipe the app's preview up to close it.

• If that doesn’t work hold the home and sleep/wake button down for 15 seconds, this will restart the device.

Once the iPad starts back up, double-click the home button to open up the multitasking launcher and close out of all apps that are open.

Reopen the app that was having the issue.

• If that doesn’t work, delete the app and then reinstall it from the app store.

  How to Erase and Reset an iPad When You Forget Your Passcode

• When you don’t have the passcode for the iPad, the only thing that can be done is to reset the iPad using iTunes. This will erase all settings and information and restore the iPad to stock defaults.

• To begin turn off the iPad completely by holding the power button until the “slide to power off” message appears at the top of the screen. Slide the slider to the right to power off the iPad.

• Open the iTunes program on your laptop.

• With the iPad powered down, hold the home button on the iPad as you plug it into your laptop. Continue to hold the home button until this screen appears.

• iTunes will display this message when the iPad is connected. Click OK.

• Click the Restore iPad Button.

• Click the Restore and Update button. Remember, this will erase ALL settings and info on your iPad!

• If either of these screens appears, press Next or Agree to continue.

• This screen will be shown on the iPad while it is restoring. This will take several minutes.

• When the restore is almost complete, iTunes will show this window. You can either ignore it or press OK.

• When this screen appears on iTunes, the restore is finished, and you can set up the iPad using the instructions for first time setup of an iPad.

  How to Fix an App That Won't Download

• If an application gets stuck while downloading first select the “Settings” application and check to see if your device is connected to Wi-Fi.

• Make sure the Wi-Fi slider is turned on, and you are connected to “Warrior” or any other Wi-Fi network.

• After checking to make sure your Wi-Fi is connected you can also go to “General” and click the “About” option.

• From here make sure that your iPad has space open by looking at the “Capacity” and “Available” options.

• After going through those settings, you can check to make sure you’re connected to Wi-Fi by clicking on the “Safari” application.

• After clicking on the “Safari” application, you should be able to type any site into the search bar and it should appear. The example shows www.winona.edu.

• After using Safari to ensure your Wi-Fi is working, click the stuck application again.

• If the application still doesn’t proceed any further through the download, click and hold the application. When the application starts to wiggle click the X button in the top left corner.

• After you have deleted the application, you should restart your iPad by holding the sleep/wake button down until the power off slider appears, then slide to power it off. After it’s shut down, turn the iPad on by holding the sleep/wake button. After it is completely turned back on, try to proceed with the download again.

  How to Hard Reset an iPad

• If your iPad is unresponsive to your touch, then you may try a hard reset on your device. A hard reset will not erase any data from your iPad.

• To reset your iPad, hold the sleep/wake button and home button. Keep holding until the iPad turns off and the Apple logo is visible.

• Give the device a few moments to restart, then try using the touchscreen again.

• If your iPad is still unresponsive, please bring your device to the Technical Support Center.