WSU Technology Knowledge Base:OR100 Modules/Module 1

WSU STUDENTS
This article is part of the Digital Life 101 Series

About This Article

This article includes links to the modules under development for OR 100.

Modules

Module 2: Helping Yourself

• Troubleshoot Basics
  • Rule #1: Be clear about what you want to accomplish or about the issue that is occurring.
    • Try to copy down any error messages that you get or write down the steps that you took so that you can look it up or tell the technician that may help you.
  • What if I make a mistake?
    • Undo function (CMD+Z or CTRL+Z)
      • This will save you alot of time and effort (even in troubleshooting instances)
    • If you’re really worried that you’ll make mistakes that undo won’t save you from, save a separate copy of your file with a different name.
    • Manually undoing what you/ve done
      • toggled an option that didn't do what you wanted it to do? Untoggle it.
  • Explore Menus
    • Every program traditionally has menus at the top
    • Right clicking provides menus
    • Holding mouse on icons/options may provide deeper descriptions
  • Explore Options/Preferences
    • Customize your experience to achieve the desired results
      • Sometimes it's just unchecked as an option in your program
• When something is "locked up" or "frozen"
  • Quitting, reopening
    • Use Task Manager/Activity Monitor
• Getting Help
  • Reassess Rule #1
  • When something just "isn't working"
    • What are you doing?
      • Is it in line with what you want to achieve?
    • Try something else
  • Research
    • Google/Search Engine
      • Power searching
      • Helpful sources
        • learn.winona.edu, Wikis, Technology Websites, How-To-Guides,Forums,Answer Websites, Tech Support Sites, Official Websites
    • Built-in help documentation
    • Look for help or support in your application
  • WSU Tech Support

Module 2: Organizing Your Digital Life

• *Organizing your SkyDrive
• *Organizing your Web Based Outlook (WSU Webmail)'

• Mac - Installing applications correctly
• reset.winona.edu

Note taking

• Note taking applications
• Sticky Note

Files

• Setting up default save locations in software
• look at file properties to see where it was saved if you don't remember
• look in recent items (some software menus have this)
• search - using wild cards, file extensions in a search
• Desktop use - quick icons - current files that you need to find right away - downloads
  • these need to be cleaned up periodically - the less on the desktop the better

Organizing

• How to organize?
• Views - Different viewing options
• Saving attachments
• Creating folders on your laptop - how do you want to organize your folders, default save locations,
• Putting passwords on files and folders - do not forget the password because you will lock yourself out.

Online Storage

• Accessing your personal network storage
• Using SkyDrive
• Using Google Docs
• Doing computer-wide searches

Email isn't dead yet

• Creating folders in your campus mailbox
• Turning an email message into a calendar event
• Search mail box
• Rules
• Deleting old emails and old files
• archiving old email
• outlook calendar - color coding
  • put school schedule on calendar/appointments
• deleting search history - cleaning up and saving space
• deleting junk folder contents/deleted files - cleaning up and saving space

The wisdom of lists and schedules

• Using the Outlook calendar - iCal
• Using Outlook tasks
• Other "to do" apps
• Sticky Notes

Working well with others

• Sharing documents using SkyDrive/Google Docs

Learning and career portfolios

• The value of saving your work

Module 3: Technical Support

• Where can I go for help when I need it?
• The WSU Technology Knowledgebase Wiki

Module 4: Printing

• Setting up WSU Network Printers on a Mac (Sample)
• Setting up WSU Network Printers on a PC

Module 5: File Backup

• Backing Up Your Files on Mac and PC (Sample)

Activities

• Solve the e-Warrior Digital Life & Learning Crossword Puzzle