What is my StarID?
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Your Minnesota State StarID is the unique identifier used to access most WSU and Minnesota State online resources and services. Your StarID is composed of two letters, four numbers, and two letters (e.g. ab1234cd). Use your StarID as your username, along with a password of your choosing, for as long as you are a student or employee of any institution in the Minnesota State system. Your StarID never expires and remains associated with you for life.
There is a lot more information available in the StarID article in this Knowledge Base.
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How do I access my WSU Email?
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Microsoft 365 is Winona State’s email, file storage, and productivity solution for all employees and students. WSU provides email services accessible via the web to students, faculty, and staff as part of the E-Warrior Digital Life and Learning Program. Be sure and check your WSU email account regularly as this is the way that WSU communicates with you.
There is a lot more information available in the WSU Email in this Knowledge Base.
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What about a work computer?
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Also part of the E-Warrior Digital Life and Learning Program, you will receive a new laptop, either a PC or a Mac (your choice), for use on the job. It comes fully loaded with the software you will need to get to work.
You can pick up your laptop in Tech Support. That is also where you take your computer when it needs service. There is contact information for Tech Support in the right column of this article.
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Need training on how to use the software on that new laptop?
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| Teaching, Learning, and Technology (TLT) is at your service.
TLT can assist you with any software-related questions you might have. You get to choose whether you meet with one of the TLT folks face to face, by email, or over the phone. Help is also available by referencing the articles in the WSU Knowledge Base.
For information on contacting TLT for assistance, refer to the right column of this article.
Another really good source of training is LinkedIn Learning. LiL contains video courses on many subjects, including a lot of the software we use on a daily basis at WSU. WSU has a site-wide license and all of the courses are available to you at any time.
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To new members of the faculty...
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Getting help
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If you have questions or problems and you need answers, there are people at WSU ready and waiting to assist you in any way possible.
At Winona State University, students and employees can find technical support around every corner. From walk-in and phone support to our online help desk options and accessible documentation, WSU Information Technology Services (ITS) is always here to help you. Organized into two teams, the Technical Support Center helps resolve your technical problems and Teaching, Learning, and Technology helps you learn how to use all the technology available here at Winona State University.
Walk-in support
Just walk up to these help desks for face-to-face technology-related support during the following hours of operation:
Technical Support Center
- Location: Somsen Hall 207 on the Winona campus
- Hours: 7:30 am to 4:30 pm Monday-Friday during the school year
- Hours: 7:30 am to 4:00 pm Monday-Friday during the summer
- Services: Hardware/software purchase, installation, troubleshooting and repair as well as networking and phones
Professional Development Center
- Location: Maxwell Hall 130 on the Winona campus
- Hours: 7:30 am to 4:30 pm Monday-Friday during the school year
- Hours: 7:30 am to 4:00 pm Monday-Friday during the summer
- Also available on Zoom during working hours (see below)
- Services: Employee technology usage questions, instructional design support, classroom and event AV assistance, digital signage support
Digital Learning Commons
- E-Warrior Digital Learning Commons
- Location: Darrell W. Krueger Library 105 on the Winona campus
- Hours: 7:30 am to 10:00 pm Monday-Thursday (until 5:00 om on Friday), 10:00 am to 5:00 pm on Saturday, 1:00 pm to 10:00 pm on Sunday during the school year
- Hours: 9:00 am to 5:00 pm Monday-Friday, 1:00 pm to 9:00 pm on Sunday during the summer
- Also available on Zoom during working hours (see below)
- Services: Technology usage questions, printing support, student training
Coffman Center in Rochester
- Location: Coffman Center 122 on the Rochester campus
- Hours: Open during fire hours
- Services: Hardware repair, software and service problems, classroom and event AV assistance, digital signage support
Zoom support
Receive just-in-time, live support online in Zoom during the following hours of operation. Only those signed in to Zoom using their StarID credentials will be able to join these sessions.
TLT Zoom Room
- Meeting link: https://minnstate.zoom.us/my/wsutlt
- Hours: 7:30 am to 4:30 pm, Monday-Friday
- Services: Employee technology usage questions, instructional design support, classroom and event AV assistance, digital signage support
DLC Zoom Room
- Meeting link: https://minnstate.zoom.us/my/wsudlc
- Hours: 7:30 am to 10:00 pm Monday-Thursday (until 5:00 om on Friday), 10:00 am to 5:00 pm on Saturday, 1:00 pm to 10:00 pm on Sunday
- Services: Student technology usage questions, printing support, student training
Phone and email support
Phone
- 507-457-5240
- Option 1: Tech Support
- Option 2: Classroom Support
- Option 3: TLT
Email
Online self-service help
Use the following online self-service resources to help answer your technology-related questions:
- WSU Technology Knowledge Base - The home page of this knowledge base wiki. Search it to find online articles and documentation about all of the technology available at Winona State University.
- DLC Get Started Video Series - Visit this wiki article to access a series of helpful videos for students on how to get started using some of our more common tools and services.
- FAQ - Visit this wiki article for a list of the most frequently asked technical questions.
- Keep Teaching Manual - Visit this wiki article to access specific information about teaching online or from a distance.
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