Adobe Creative Cloud

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Adobe Systems Incorporated is a company that focuses on computer graphic rendering software or applications that create or modify images, webpages, and layouts.

Adobe Products

Adobe CS5.5 Product Logos.png

Setting Up Adobe Creative Cloud

1. To request access to the Adobe Creative Cloud Suite click Yes at this link: Software Request.

Note: Turnaround time on these requests is usually just one business day!

2. Once you've received your welcome emails from Adobe, log into with this form of your username: (e.g.,

Note: Please check your junk mail folder for the Adobe welcome emails.

  • Once you log in at you will be redirected to a picture of the WSU gazebo. Log in here with your then press Enter.


3. This will log you into your WSU Adobe account and will take you to the main page. You can explore the different apps available, and there are short tutorials on the website as well.



We encourage you to download and install the Creative Cloud Desktop app first. Once installed, this app can be accessed using the desktop shortcut on Windows or from your Applications folder on macOS. When you open the Creative Cloud Desktop app it lists all the other applications that are part of our Creative Cloud license, allowing you to download them and update them without going through the process above every single time.


Adobe Cloud looks like this:


To Download an Application

  • Log into Adobe Creative Cloud (either in a browser or the Desktop App, the process will be the same for both) with your WSU email address and password.
  • On the top of the Adobe Creative Cloud homepage you will see a tab that says "Apps." All of your available options are listed here.
  • You can download the apps on 3 different platforms, found at the top of the App page. The App page should automatically be on Desktop and then just choose the app you want to download.
  • There are also various filters for sorting the apps on the left hand side.


  • You have access to all of these applications. (Note: not all apps are shown in the photo) To download one, click on the "Install" button below to the right hand side of the applications name.


  • If you have the Adobe Creative Cloud Desktop App installed, it will say "Installing" underneath the chosen application.
  • The installation progress can be seen directly under the chosen app's name. (i.e Photoshop)


  • If you are using a Mac, once the App is installed you will see a notification pop up


  • If you are using a Mac, you can find your downloaded applications in the Adobe Creative Cloud Desktop App, Launchpad, or in the Applications folder.


Q & A

Q. When I try to sign in at the adobe site I get a 400 error message. Error code: general_nonsuccess

A. Use a different browser. This is an issue with saved (cached) credentials in the browser. Switch from your current browser to Microsoft Edge, Mozilla Firefox, or Google Chrome and try to sign in again at

Q. Do I need to pay extra for access to Adobe Creative Cloud at WSU?

A. No! Simply follow the instruction above (not below) to obtain it for no extra cost. The instructions below will incur a cost. We recommend following the procedure outlined above.

Q. Do I need to do all this just to get Adobe Acrobat?

A. If you want to edit PDFs, yes. If you just want to open PDFs, did you know you can open them in Google Chrome or Microsoft Edge? Microsoft Edge even supports annotating PDFs with a stylus pen right in the browser!

Q. So Adobe Acrobat isn't free anymore?

A. Adobe Acrobat is still available for free online, but all it can do is open PDFs, which you can already do with the software pre-loaded on your WSU laptop. Please use caution when downloading free software. The free version of Adobe Acrobat is often "spoofed" and can contain embedded malware. When in doubt, contact WSU Tech Support.

Installing Adobe Products from On The Hub

Adobe Creative Cloud Student and Teacher Edition - Monthly Subscription is available at On The Hub for $19.99 a month.

How to install it from On The Hub

1. Go to

2. Click on Students Tab

3. Click on Adobe Creative Cloud Subscription

4. Click the green button that says Get it now


5. Add to Cart

6. Check out.

Helpful Information