WSU Technology Knowledge Base:Software Support Issues Fall 2012

From WSU Technology Knowledge Base
Jump to navigation Jump to search

Software Support Issues

Fall 2012


  • Student trying to import picture into WordPress. Picture was saved in Microsoft Word so student was actually trying to import a *.doc instead of a graphic file (jpg, png, etc) CGorak 15:20, 5 November 2012 (CST)
  • Student's pages not showing up on their homepage. They had picked a theme that was not compatible and needed to choose a new theme. JFriedrich 10:23, 6 November 2012 (CST)



  • When trying to put the VmWare application into the Applications folder you might receive a message that says " not have permission to.....".
    • Restart the computer and if you still receive the critical error bring the computer to walk in. After they run Disk Warrior and the problem persists the client needs a re-image (preferably to the Lion OS).
      • Inform the client that a re-image is a possibility to fix the issue.
      • The client will be prompted to back up their files using an external hard drive.
      • The client has the option to have it done right away or have it scheduled at a certain date.

Powerpoint 2011

  • Slide transitions effect whether inserted audio will autoplay or not

Canon HD Cameras

  • The video files on the camera are in .mts format.
    • In order to convert these files to mp4, use Handbrake.