PC continue to set up FAQ

From WSU Technology Knowledge Base
Jump to navigation Jump to search

About this article

This article includes a list of frequently asked questions about the process of continuing to set up the WSU PC laptop you received through the e-Warrior Digital Life and Learning Program. Consult this FAQ as you configure your laptop to your specific needs. It is intended for both students and employees.

Frequently asked questions

Why do you have to configure my laptop?

WSU builds a laptop software package that has standard software every user will need (e.g. Microsoft Word, Excel, PowerPoint, browsers, etc.), but we do not load discipline specific software, unique media players, or printers so that you can load the tools you use. Printers are the more obvious illustration of why we don't do all the configuring of your laptop so that you can select the specific one that best meets your needs.

Where are all my software applications?

Every users across campus has a software application, app, or media player that they prefer to use. Java is an excellent example of a web based language that many sites use for running different tools or services and over the years many will require different versions to run these tools. While we load a stand package of software onto your laptop we also provide you access to software we purchase and you can load on the network for free download. For media players and other applications designed with browser extensions are often linked to the correct version somewhere on the page you are trying to use. If you are having difficulty finding or using one of these tools contact the Technical Support Center (TechSupport@winona.edu, 507-457-5240, Somsen Hall 207) or stop in to TLT and a staff member will help you find the correct tool you are looking for.

What if I don't see my printer?

One one the surprises when we fist come back on campus is that our printer list is not complete and we don't see the one we prefer to use. This can be an issue of the device being turned off for the summer. The installation of new printers with different locations or models will make it difficult to find the printer you are use to using. However, sometimes the printer has been sequester off of public spaces and you may need to go back to your office or workplace to see the specific printer you use. In addition to checking out the video for setting up a WSU printer can be found on our Adding a networked printer article.

What if I need help or have related questions?

You can contact us for training or questions on how to backup your personal information before your exchange session. This wiki also provides extensive online documentation that you can access yourself at any time.

Related articles