Troubleshoot Brightspace access issues
Students and instructors can often troubleshoot Brightspace access issues themselves without requiring technical support. Checking your credential format, switching browsers, or resetting your StarID password can resolve some issues. However, others do require technical assistance.
System access issues
Invalid username or password
If you receive an error message when signing on to Brightspace indicating that your StarID username and/or password are invalid, check that you are entering them correctly. For Brightspace access, you just need to enter your StarID username, the unique string of eight letters and numbers (e.g., ab1234dc). If you still receive an error, check to ensure your StarID password hasn't expired. You can do this by selecting Sign in to Profile at https://starid.minnstate.edu and entering your StarID credentials. If you can sign on successfully, then your StarID password is valid. If your StarID password has expired or you can't remember it, reset it.
No active account
If you receive an error message when signing on to Brightspace indicating that you do not have an active Brightspace account, contact TLT (tlt@winona.edu). This typically means that your Brightspace account is either disabled or has yet to be added to our Brightspace system. TLT staff can check the status of your Brightspace account and help resolve the issue.
Sign on buttons not working
If strange things happen when you select the Sign on with StarID or the Sign on buttons (e.g., nothing happens, a screen pops up with a Page Not Found error), try using a different browser. Sometimes, browser updates and extensions include bugs and security measures that prevent certain web pages from loading properly. If you find it's a browser-specific issue and would like some help resolving it, contact the Technical Support Center (TechSupport@winona.edu, 507-457-5240, Somsen Hall 207). As long as it's supported, you should not have to abandon your favorite browser to use Brightspace.
Course access issues
Can't find a course
If you can't find a course in your Brightspace My Courses list that you are taking or teaching, select the tab corresponding to the current term to filter your list of courses. If you still don't see the course, contact TLT (tlt@winona.edu). For students, this might mean that you aren't on the Brightspace course class list. For instructors, this might mean that you aren't listed as the official instructor of record for that course. TLT staff can check and help as needed.
Can't open a course
If you can't open a course in your My Courses list, it's usually because the course start date has not elapsed. Brightspace course start dates default to 12:00 am on the first day of the term, but instructors can change the start date if they choose. Until the start date elapses, you will be able to see the course listed but will not be able to open it.
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