Zoom Phone settings

Personalize how Zoom Phone operates by customizing your Zoom Phone settings. In addition to standard features like your voicemail greeting and ringtone, you can control how you are notified about incoming calls,

Where are my settings?

Settings that control how Zoom Phone operates are located in several different places:

In the Phone tab of your Minnesota State Zoom web portal at https://minnstate.zoom.us (Fig 1)
In the Phone (Fig 2.1), Audio (2), and Keyboard Shortcuts (3) tabs of your Zoom application Settings window

Fig 1. Phone settings in Zoom web portal
Fig 2. Phone settings in Zoom application

Before migration

You will be able to edit your Zoom Phone settings before your migration date. ITS will let you know when you have access to these settings. It's recommended that you edit the following settings before migration:

Business hours

Sign in to your Minnesota State Zoom web portal and select the Phone tab on the left-side navigation
Scroll down to the Business Hours heading and select Edit (Fig 3) if you do not want your work phone to ring 24-7 (default).
Select Custom Hours
Specify the hours during the week that you will accept calls (Fig 4). All other calls with go to voicemail automatically.
Select OK

Fig 3. Select Edit
Fig 4. Enter custom hours

Voicemail greeting

Sign in to your Minnesota State Zoom web portal and select the Phone tab on the left-side navigation
Scroll down to the Closed Hours heading, select Edit under the "Greeting and Leave voicemail instructions" heading, and select Add Audio (Fig 5)
Select the Record by Computer tab, enter a title for your greeting under Asset Name and select "Voicemail Greeting" as the category. Then select the red record button to open up your microphone and start recording (Fig 6)
Select the square stop button to stop recording (Fig 7)
Select the triangular play button to listen to your recording, select Record Again to do another take, and select Add to save your greeting (Fig 8).