Find technical support

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At Winona State University, students and employees can find technical support around every corner. From walk-in and phone support to our online help desk options and accessible documentation, WSU Information Technology Services (ITS) is always here to help you. Organized into two teams, the Technical Support Center helps resolve your technical problems and Teaching, Learning, and Technology helps you learn how to use all the technology available here at Winona State University.

Walk-in support

Just walk up to these help desks for face-to-face technology-related support during the following hours of operation:

Technical Support Center

  • Location: Somsen Hall 207 on the Winona campus
  • Hours: 7:30 am to 4:30 pm Monday-Friday during the school year
  • Hours: 7:30 am to 4:00 pm Monday-Friday during the summer.
  • Services: Hardware repair, software and service problems, purchasing

Professional Development Center

  • Location: Maxwell Hall 130 on the Winona campus
  • Hours: By appointment only during pandemic
  • Services: Employee technology usage questions, instructional design support, classroom and event AV assistance, digital signage support

Digital Learning Commons

  • Location: Darrell W. Krueger Library 105 on the Winona campus
  • Hours: 7:30 am to 10:00 pm Monday-Thursday (until 5:00 om on Friday), 10:00 am to 5:00 pm on Saturday, 1:00 pm to 10:00 pm on Sunday during the school year
  • Hours: 7:30 am to 5:00 pm Monday-Friday, 1:00 pm to 9:00 pm on Sunday during the summer
  • Available on Zoom during working hours
  • Services: Technology usage questions, printing support, student training

Coffman Center in Rochester

  • Location: Coffman Center 122 on the Rochester campus
  • Hours: By appointment only during pandemic
  • Services: Hardware repair, software and service problems, classroom and event AV assistance, digital signage support

Zoom support

Receive just-in-time, live support online in Zoom during the following hours of operation. Only those signed in to Zoom using their StarID credentials will be able to join these sessions.

TLT Zoom Room

  • Meeting link: https://minnstate.zoom.us/my/wsutlt
  • Hours: 7:30 am to 4:30 pm, Monday-Friday
  • Services: Employee technology usage questions, instructional design support, classroom and event AV assistance, digital signage support

DLC Zoom Room

  • Meeting link: https://minnstate.zoom.us/my/wsudlc
  • Hours: 7:30 am to 10:00 pm Monday-Thursday (until 5:00 om on Friday), 10:00 am to 5:00 pm on Saturday, 1:00 pm to 10:00 pm on Sunday
  • Services: Student technology usage questions, printing support, student training

Phone and email support

Phone

  • 507-457-5240

Email

Online self-service help

Use the following online self-service resources to help answer your technology-related questions:

  • WSU Technology Knowledge Base - The home page of this knowledge base wiki. Search it to find online articles and documentation about all of the technology available at Winona State University.
  • DLC Get Started Video Series - Visit this wiki article to access a series of helpful videos for students on how to get started using some of our more common tools and services.
  • At-a-Glance Technology Guides - Visit this wiki article for a list of handy Technology Guides for students and employees, organized for easy access to help at a glance.
  • FAQ - Visit this wiki article for a list of the most frequently asked technical questions.
  • Keep Teaching Manual - Visit this wiki article to access specific information about teaching during the pandemic.

More wiki articles

External links

 

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