Find technical support

At Winona State University, students and employees can find technical support around every corner. From walk-in and phone support to our online help desk options and accessible documentation, WSU Information Technology Services (ITS) is always here to help you. Organized into two teams, the Technical Support Center helps resolve your technical problems and Teaching, Learning, and Technology helps you learn how to use all the technology available here at Winona State University.

Walk-in support

Just walk up to these help desks for face-to-face technology-related support during the following hours of operation:

Technical Support Center

Location: Somsen Hall 207 on the Winona campus
Hours: 7:30 am to 4:30 pm Monday-Friday during the school year
Hours: 7:30 am to 4:00 pm Monday-Friday during the summer
Services: Hardware/software purchase, installation, troubleshooting and repair as well as networking and phones

Professional Development Center

Location: Maxwell Hall 130 on the Winona campus
Hours: 7:30 am to 4:30 pm Monday-Friday during the school year
Hours: 7:30 am to 4:00 pm Monday-Friday during the summer
Also available on Zoom during working hours (see below)
Services: Employee technology usage questions, instructional design support, classroom and event AV assistance, digital signage support

Digital Learning Commons

E-Warrior Digital Learning Commons
Location: Darrell W. Krueger Library 105 on the Winona campus
Hours: 7:30 am to 10:00 pm Monday-Thursday (until 5:00 om on Friday), 10:00 am to 5:00 pm on Saturday, 1:00 pm to 10:00 pm on Sunday during the school year
Hours: 9:00 am to 5:00 pm Monday-Friday, 1:00 pm to 9:00 pm on Sunday during the summer
Also available on Zoom during working hours (see below)
Services: Technology usage questions, printing support, student training

Coffman Center in Rochester

Location: Coffman Center 122 on the Rochester campus
Hours: Open during fire hours
Services: Hardware repair, software and service problems, classroom and event AV assistance, digital signage support

Zoom support

Receive just-in-time, live support online in Zoom during the following hours of operation. Only those signed in to Zoom using their StarID credentials will be able to join these sessions.

TLT Zoom Room

Meeting link: https://minnstate.zoom.us/my/wsutlt
Hours: 7:30 am to 4:30 pm, Monday-Friday
Services: Employee technology usage questions, instructional design support, classroom and event AV assistance, digital signage support

DLC Zoom Room

Meeting link: https://minnstate.zoom.us/my/wsudlc
Hours: 7:30 am to 10:00 pm Monday-Thursday (until 5:00 om on Friday), 10:00 am to 5:00 pm on Saturday, 1:00 pm to 10:00 pm on Sunday
Services: Student technology usage questions, printing support, student training

Phone and email support

Phone

507-457-5240
- Option 1: Tech Support
- Option 2: Classroom Support
- Option 3: TLT

Email

Online self-service help

Use the following online self-service resources to help answer your technology-related questions:

WSU Technology Knowledge Base - The home page of this knowledge base wiki. Search it to find online articles and documentation about all of the technology available at Winona State University.
DLC Get Started Video Series - Visit this wiki article to access a series of helpful videos for students on how to get started using some of our more common tools and services.
FAQ - Visit this wiki article for a list of the most frequently asked technical questions.
Keep Teaching Manual - Visit this wiki article to access specific information about teaching online or from a distance.

External links

Except where otherwise noted, text is available under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.